If you are unable to find a suitable answer to your question, please contact:
support@firstroyalcasino.biz
Banking Inquiries
What is "Virtual Exchange"?
Credit your playing account
Active X control?
Payment options
What is "Moneybooker"?
What is "Neteller"?
What is "FirePay"?
What is "E-Check" or "Citadel"?
How do I cash out my winnings?
How do I make a redeposit?
Is it safe to use my credit card online?
What should I do if I submitted a deposit but I cannot see the amount in my account?
What is AVS (Address Verification System)?
Technical inquiries
What is"Virtual Exchange"?
At First Royal Casino , all transactions are processed through Virtual Exchange, the well known provider of online banking services. Virtual Exchange provides helpful customer service if you have any questions.
Email : cashier@virtualexchange.com
Téléphone : Internationally: +1 (268) 481-1415
Toll-free from USA and Canada: +1 (888) 568-7351
Virtual Exchange will never give out your personal information to any other party. Nor will your information be used for any other purpose other then completing transactions that you request. Both English Harbour Casino and Virtual Exchange use high-tech security measures and advanced encoding to maintain your confidentiality.
Credit your playing account:
In order to fund your playing account, go to “Bank” then “Purchase”, choose your purchase amount, then “Submit”
(You must be a registered user to make a deposit). To make a deposit into your First Royal Casino account:
Log into your First Royal Casino account.
Press on the "Bank" button, and then select "Buy Credits".
Enter the amount you wish to buy and “Submit”.
You'll be taken to our Secure Transaction Service provided by Virtual Exchange.
Validate your personal Info.
Choose your payment method and follow the instructions.
Active X control?
More info:click here
Payment options:
Credit Cards:
-Visa
-Mastercard
E-Wallets:
-Moneybookers
-Neteller
-FirePay
E-Check
Citadel
What is "MoneyBookers"?
MoneyBookers is an E-Wallet that can be funded with credit cards, cheques or wire transfers.
What is "Neteller"?
Neteller is an E-Wallet that can be funded with credit cards, cheques or wire transfers.
What is "FirePay"?
FirePay is an E-Wallet is dedicated to North-American and Canadian players that can be funded with credit cards, cheques or wire transfers.
What is "Citadel"?
Citadel is dedicated to North-American and Canadian players, it allows them to use their check book online
How do I cash out my winnings?
In order to Cash Out money from your First Royal Casino Account you must first login to your Play for Real account and follow the steps below:
1. Press on the "Bank" button.
2. Select "Cash out".
3. Enter the amount you wish to cash out in the cash out amount field. (Minimum €/$25 and being your winnings minus the unqualified bonuses).
Then choose the payment method and “Submit”.
(Winnings with free coupons are send by bank cheques to the postal address).
How do I make a redeposit?
If you have a pending redemption (redemptions stay pending for five days), you may return your winnings to your playing account.
1.Log into your account.
2.Go to The bank section.
3.Click on Buy Credits.
4.It display the "Pending Redemption's" list.
5.Click on "Cancel" a redeposit into your account".
6.Your playing account is credited immediately.
The Cash Out request will be cancelled and this new transaction will be indicated with the "Cancelled by User" status.
This transaction will appear on your "Statement.
7.You will be qualified for the « Bonus Wheel” (maximum 5 times without a real purchase).
Is it safe to use my credit card online?
First Royal Casino takes security issues very seriously and adopts the most sophisticated technology to guarantee security and protection of your privacy. Your account information and deposits are fully protected by state-of-the-art security systems, software and services.
Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all times.
The security measures implemented by First Royal Casino ensure the validity of each transaction you make, and the latest fraud control systems are utilized to protect your credit card information.
What should I do if I submitted a deposit but I do not see the amount in my account:
When you submit a credit card, FirePay ,Neteller, Moneybookers or FirePay, it should be credited to your Yachting Casino Account within seconds.
If you do not see the money in your casino Account, check your Email box.
If there is no message from First Royal Casino, please contact us at:
support@firstroyalcasino.biz
immediately
What is AVS (Address Verification System)?
AVS is one of the security measures we have implemented to prevent credit card fraud.
When you submit a credit card deposit, we compare your address with the address registered for this credit card.
If your deposit was rejected by the AVS system (you will receive an Email notification) you must check the address you have entered and make sure your credit card company has the correct address.
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